About the company
Integrity Community Taxi is an NEMT service in IL, USA that also launched ride-hailing services in April, 2025. The company is headquartered in Quincy, IL, and serves Adams County and the surrounding areas. Before launching ride-hailing apps with Onde, the company provided NEMT services for three years and managed operations with the phone and email.
In just the 9 months following the launch of ride-hailing services on the Onde platform, the company achieved amazing results: its revenue grew 18 times, along with significant passenger and order growth.
Offering a range of services
Integrity Community Taxi offers a broad range of app-based transportation services, including:
- Ride-hailing
- Airport transfers
- Amtrak station transfers
- Long-distance transportation
- Work Force transportation
- Shuttle Transport
These services all fall under the same ride-hailing model and require little to no operational customization. Still, they are marketed as distinct service categories to appeal to different customer segments.
Positioning airport transfers and long-distance transportation as separate offerings also increases the average fare per trip, which contributes to faster revenue growth.
Choosing a reliable technology partner
With Onde, Integrity Community Taxi can scale confidently while keeping customers satisfied with fast, reliable apps that don’t crash or glitch even during periods of high demand. Onde also offers Corporate rides, which allows “Work Force Transport” service - offering a transportation incentive to your employees - to work seamlessly.
Growing user base with excellent customer service
Integrity Community Taxi provides local, modern, and dependable transportation services with a focus on safety, quality, and convenience. The company prioritises driver punctuality, safe driving, and customer service inside and out, which makes it a growing success story.
Key success factors
- Scaling a business with new mobility services
- Prioritising customer service
- Focus on specific service types (Amtrak, long distance, airport)
- Choosing reliable and scalable technology to support the company’s goals
