It’s been quite a time since we’ve introduced our customer app. We have collected lots of feedback from our customers, their drivers, and passengers; conducted dozens of user tests; tried out hundreds of hypotheses on how to improve the app. Meet the new customer app, many years of experience embodied in an easy and wieldy interface.
Curious? Scroll down and learn more!
The app interface now uses the colors of your brand. Home screen, buttons, side menu, icons — it's all over the app. Try it!
50+ service types to choose from — handy for scaling your business. Introduce new service types for transporting passengers or goods by land, water or air. You can also use the customer app to power other services, like roadside assistance or babysitting.
Your customers can pay as they please — by card, terminal or cash. Don’t fancy working with cash at all? Simply turn off the “cash” option in the My hub.
Attracting new users to your app is easy with the right tools. Inbuilt referral programs help inviting new users, and discount coupons are there to increase active customers’ loyalty.
People love feeling safe, especially during a taxi ride. Give them this feeling with the SOS button and document verification.
Passengers can add up to three stops before or during the trip. It’s very convenient and increases the average order value.
The trip cost recalculates automatically if passengers swap stops or delete them.
The new customer app shows favorite addresses directly on the main screen. Creating an order is even easier now — it only takes seconds!
Pre-ordering a cab is a feature many customers adore. It’s a must for a business working with on-demand booking software. It gives them space to plan ahead and be sure everything works like clockwork. In the new customer app, they can preorder any chosen service type in a few taps.
There’s a simple recipe for a happier customer. Give them exactly what they want: fresh air in the cab, a child seat, nice music, or comfortable silence. In your customer app, users can select any additional services.
The new customer app informs users about the order status with notifications. We've designed those with close attention to human vision. Large font, vibrant colors, and animated patterns — notifications that just cannot be missed.
Still have questions?
Ask a ride-hailing expertA Customer app attracts more users who prioritize the convenience of the booking process. It also allows you to track trips in real-time and allows users to make cashless payments.
Yes, the Customer app can be branded however you like. Try it and see how it looks!
The Customer app is full of features that are crucial for any ride-hailing service. Here are just some of them:
Yes, the Customer app has real-time tracking. You can find out more about this and many other features by signing up for a demo. Follow the link: https://onde.app/sign-up
Yes, the Customer app has an in-app chat where drivers and customers can have a conversation without sharing personal information. You can find out more and this and many other features by signing up for a demo. Follow the link: https://onde.app/sign-up
Yes. Use discount codes and referral links to attract new users to your apps.
To promote your Customer app and gain more users from the start, you can use a combination of App Store Optimization (ASO) and paid ads.
By combining ASO and paid ads, we maximize both paid and organic installs. Follow the link to find out more about our marketing support: https://onde.app/mobile-app-marketing-agency
In the Customer app, your customers can pay by card, terminal, cash, or using the Wallet feature. All payments are secure, protecting customers' privacy while allowing them to save their card details for future journeys.
Yes, the Customer app is available for both iOs and Android operating systems.
Yes, regular updates are available for both operating systems with no extra fees. These updates are included in the package, ensuring that your service stays competitive in the market.
