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Ride-Hailing Taxi Business Terms & Glossary 

Accessibility Features

Services and options provided to accommodate passengers with disabilities, ensuring a more inclusive and accessible transportation experience.

 

Admin Platform/Admin Panel

A web-based or desktop platform used by administrators and staff to manage the overall operations of the ride-hailing business, including user accounts, finances, and system settings.

 

API Integration

The process of integrating the application programming interface (API) of a ride-hailing platform with other third-party applications or services.

 

App-Based Platform

A digital platform accessible via a mobile application that allows users to request rides, track drivers, and make cashless payments.

 

Back-to-Back Rides

The consecutive acceptance of multiple ride requests by a driver without completing the current ride, streamlining efficiency by minimizing downtime between rides.

 

Cancellation Policy

Rules and fees associated with canceling a ride after it has been requested, often varying based on how close the driver is to the pickup location.

 

Corporate Account

A specialized account tailored for businesses and organizations that allows them to manage and track transportation expenses for employees. Corporate accounts often come with features such as centralized billing, detailed reporting, and the ability to set usage policies, providing companies with a convenient and efficient way to handle employee transportation needs through the ride-hailing service.

 

Customer App

Mobile application for passengers to request rides, make payments, and access various features offered by the ride-hailing service.

 

Digital Wallet

A digital wallet integrated into the ride-hailing app, enabling users to store funds securely for cashless transactions and quick payments for rides. 
Operator App/ Operator Panel/ Disptach platform/Taxi Dispatch Solution 
A centralized software system (taxi software dispatch, voice operator panel) used by ride-hailing companies to efficiently manage and allocate phone ride requests to available drivers. The dispatch platform optimizes the distribution of rides, taking into account factors such as proximity, demand, and driver availability, contributing to a streamlined and organized operation.

 

Driver App

Mobile application for drivers that enables them to accept ride requests, navigate to destinations, and manage their overall workflow.

 

Driver Incentives

Rewards, bonuses, or promotions offered to driver-partners to encourage them to complete more rides, maintain high ratings, or meet certain criteria.

 

Drop-off Address

The destination location specified by the passenger where they intend to be dropped off by the driver at the conclusion of their ride. The drop-off address is entered into the ride-hailing app when requesting a ride and helps the driver navigate to the desired destination.

 

Dynamic Routing

The real-time optimization of a driver's route based on current traffic conditions that ensures the most efficient and timely transportation for passengers.

 

Emergency Button/SOS

A safety feature within the ride-hailing app that allows passengers to quickly call for help or report emergencies during a ride.

 

Fare Estimation

The approximate cost of a ride, calculated based on factors such as distance, time, and demand.

 

Fleet Management

The supervision and coordination of a fleet of vehicles, often involving tasks such as maintenance, dispatch, and optimization to ensure the smooth operation of the ride-hailing service.

 

Follow My Ride

A real-time tracking feature within the ride-hailing app that allows passengers to share their trip details with friends or family, ensuring transparency and safety during the journey.

 

Geolocation

The process of determining and sharing the exact location of a user or a driver using GPS or other location-based technologies.

 

In-App Messaging/In-App Chat

A feature that allows communication between passengers and drivers within the ride-hailing app, which does not require sharing personal information, e.g., phone number.

 

In-App Navigation

Integrated navigation tools within the ride-hailing app that assist drivers in reaching the destination efficiently.

 

Local Regulations/Compliance

Adherence to local laws and regulations governing the operation of ride-hailing services, ensuring legal and ethical business practices.

 

Multi-Stop Rides

A feature that enables passengers to add multiple destinations to their ride, allowing for convenient stops along the route to pick up or drop off additional passengers or make quick detours.

 

Operator App/Dispatch platform

A centralized software system used by ride-hailing companies to efficiently manage and allocate phone ride requests to available drivers. The dispatch platform optimizes the distribution of rides, taking into account factors such as proximity, demand, and driver availability, contributing to a streamlined and organized operation.

 

Payment Gateway

The secure online system that processes cashless transactions between passengers and driver-partners within the ride-hailing app

 

Pick-up Address

The location specified by the passenger where they intend to be picked up by the driver for their ride. The pick-up address is entered into the ride-hailing app when requesting a ride.

 

Pre-order

A feature that enables passengers to schedule rides in advance for a specific date and time, allowing for better planning and ensuring availability at the desired pickup time.

 

Promo Codes/Discounts

Special alphanumeric codes or discounts provided by the ride-hailing platform, allowing users to receive price reductions on their rides.

 

Rating

A feature that enables passengers and driver-partners to rate each other and provide feedback based on their ride experience, fostering accountability and maintaining service quality.

 

Referral Programs

Incentive schemes implemented by ride-hailing platforms to encourage existing users (referrers) to refer new users (referees) to the service, often rewarding both parties with discounts or bonuses.

 

Referee

A new user who has been referred to the ride-hailing platform by an existing user (referrer), often eligible for discounts or bonuses upon joining and completing their first ride.

 

Referrer

An existing user of the ride-hailing platform who refers or recommends the service to others, typically earning rewards or benefits when the referred user becomes active on the platform.

 

Ride Analytics

The collection and analysis of data related to ride-hailing operations, including patterns of demand, driver performance, and user behavior, to improve overall service efficiency.

 

Ride-Sharing Service

A transportation model where individuals, often strangers, share a vehicle for a common journey. A third-party platform connects passengers in need of a ride with drivers willing to share their vehicles. Ride-sharing services are typically facilitated through mobile applications, allowing users to request rides, track their assigned driver's location, and make cashless payments.

 

Ride-Hailing Service

A transportation service that enables users to book rides through a mobile application, connecting them with nearby drivers.

 

Ride Types/Service Types

Various types of vehicles available for booking, ranging from standard sedans to larger vehicles or premium options.

 

Safety Features

Measures implemented by ride-hailing platforms to enhance passenger and driver safety, including background checks, emergency buttons, and ride-tracking.

 

Service Types

Various types of vehicles available for booking, ranging from standard sedans to larger vehicles or premium options.

 

Split Fare

A feature allowing passengers to divide the cost of a ride among multiple users, facilitating shared expenses among friends or colleagues who travel together.

 

Surge Pricing

A dynamic pricing model where fares increase during periods of high demand, encouraging more drivers to be available and balancing supply and demand.

 

Tipping Option

A feature within the ride-hailing app that allows passengers to tip their driver as a gesture of appreciation for excellent service.

 

Waiting Time

The duration passengers are required to wait for a driver to arrive after requesting a ride.

 

Zero-Emission Vehicles

Vehicles that produce no tailpipe emissions, such as electric cars, which some ride-hailing services encourage for environmental sustainability.