Lesson 2.

Driver billing settings essentials

In the Driver settings tab, you’ll find a lot of things you can tune. Everything that happens in this tab applies to all the drivers, no matter to which working plan they are subscribed.

Always allow drivers to take jobs

By default, drivers cannot accept orders when their balance status reaches zero.

You can set any positive or negative figure as a minimum required for drivers to take jobs. You decide if you allow drivers with a negative balance to work and if yes, till what limit.

If a driver’s balance runs too low to take orders, they see an alert to add credit in the driver app and get an email notification. If a driver is online when the balance becomes negative, they won’t be able to take jobs anymore.

Set check at “Always allow drivers to take jobs” to enable drivers to take jobs with any balance figure.

Allow drivers to send credits to each other

With this option, your drivers could send credit to each other’s balance.

This feature is great when a company doesn’t allow drivers with a negative balance to take jobs. Sometimes it’s impossible for drivers to instantly top up their balance — for example, if they only can do so with cash at the company office. A fellow driver can always share their credit right via the app — it just takes two taps.

Here’s what sending credit looks like in the driver app.

All credit transfers are stored in the driver’s transaction history within both the driver app and the My hub.

A driver can refund the money owed in different ways: by bringing money to the company office, paying directly to the creditor driver, or simply by sending credit back via the same system.

The essentials of driver billing system

As we’ve already seen, there are several possibilities to bill your drivers. There are, for instance:

Monthly;
Weekly;
Daily;
Per-order based billing subscriptions.

A monthly subscription means that the driver will be charged every 30 days. A driver with a weekly subscription - every 7 days, and a “daily” subscribed driver - every day. Each subscription plan works automatically until you change it. A per-order based subscription means that a driver will be charged every time after taking a job. You can also combine monthly and per-order billing possibilities within one subscription. Each of your drivers is provided with an own account. They can fill up their accounts right from the driver app using a credit card payment on your merchant account. If you are working with cash, they can also bring money to the office for an administrator to top up the balance manually, via the My hub.

In case the balance of a driver reaches the negative point, the driver will still receive jobs, but will not be able to take them.

Of course, you can give new or potential drivers some amount of trial “free” jobs, which is a great way for drivers to try the service. To do so, just do not assign any driver plan to this very driver until you know for sure you’re going to work together.

The “Credit” option in the side menu, this way, is only visible for the drivers assigned a subscription. Your task for today: create all the driver plans actual for your company and assign it to your drivers.

Check company earnings from driver billing

You can download driver profile data — and get instant relevant numbers on drivers’ balances.

To download a driver balance statement, export Driver profile data to CSV. First, access the Drivers tab in your My hub. Now select the Status of driver profiles to export in the drop-down list of driver Statuses.

Select driver profiles the balances of which you’d like to see: for example, all, active only, or suspended.

Now tick the Name checkbox in the Name column to select all drivers with the chosen status.

Tap on the eye icon (column chooser) in the right corner of the screen to select which profile data should be included in the report. Check the Balance box and any other boxes you need.

Tap on the “Export to CSV” icon. The CSV report is now on your computer! You can export it to any other format for further management.

As you can see, managing driver balances with the Onde system is absolutely no rocket science. The fees calculation and collection happen automatically after you set the company’s rules. Finetune the system — and get the most profits from every ride!