Business Analyst&Team Leader

Description:

B2B product with 250+ business partners in 90 countries.

A team of 130+ bright-minded professionals eager to challenge everything you know.

Does that sound like a dream place to you? Read up, buddy!

We help ambitious entrepreneurs to start a ride-hailing (taxi) services. Our SaaS solution and marketing assistance is what we provide our business partners with.

To do that right, we’ve got:

• 14 years of expertise in developing a mobility platform
• Amazing team of specialists working and playing hard
• Opportunity for all employees to influence the product and take initiative
• Focus on quality, no strict deadlines
• Flexible management
• Healthy work-life balance

We are looking for Senior Business Analyst&Team Leader to join Customers&Drivers Team.

Main focus of the team to develop solutions that deliver excellent experience to the drivers and the passengers who use the Onde platform and applications - from their first experience to a long-term retention and engagement. You will help our partners to grow their businesses through the lens of the end-user experience.

What you’ll do:

• Lead and manage a team of backend developers and QA engineers, supporting their growth and effectiveness
• Work closely with stakeholders across the company: product teams, sales, accounting, support
• Own the backlog: prioritization, grooming, roadmap planning, and alignment with cross-team initiatives
• Collect, analyze, and formalize business requirements, participate in architectural discussions, prepare task specifications and Definition of Done
• Validate solutions with stakeholders and ensure all requirements are fully aligned and agreed upon
• Handle end-to-end delivery: timelines, risks, discovery & delivery process, releases, and post-release coordination
• Work with Support to ensure smooth adoption of the delivered functionality
• Communicate new features and releases to internal teams and clients
• Monitor and improve team metrics, including product KPIs (e.g., adoption, usage, quality) and team efficiency metrics (delivery speed, predictability, throughput)
• Work primarily on requests from other product teams (the Customers & Drivers Team delivers cross-product functionality), with occasional opportunities to initiate your own projects

Requirements:

• 5+ years of experience in product ownership, business analysis, project management, or similar roles in tech/SaaS companies
• Experience in leading teams (formal or informal): supporting people, improving processes, resolving conflicts, building ownership
• Strong skills in collecting and analyzing business requirements and transforming them into clear, structured tasks
• Good understanding of software delivery process, including backlog management, prioritization, release management, and cross-team coordination
• Ability to work with multiple stakeholders, align expectations, and communicate clearly
• Experience working with technical teams (developers, QA) and participating in solution architecture discussions
• Solid understanding of systems thinking, dependencies, and constraints in complex platforms
• Ability to manage project timelines, risks, and delivery scope
• Solid understanding of the client-server architecture
• Solid expertise in drawing up CJMs, SRS and use cases
• Proven expertise in designing high-load, scalable, complex multi-user solutions
• Intermediate English or higher

Nice to have:

• Hands-on experience with analytics, metrics, and data-informed decision-making
• Basic technical background or experience working closely with backend systems and/or experience with API design
• Experience in mobility/ride-hailing or other
• Knowledge of GDPR
• Experience with A/B tests