Top 9 dispatch software for taxi management in the USA and Canada for 2025

This article will guide you through popular dispatch software for taxi businesses in the USA and Canada. 

For those unfamiliar with taxi dispatch systems, we'll provide an overview of their benefits and key characteristics to consider when choosing a solution. If you're already experienced with dispatch software, feel free to skip ahead to our software overview section.

How does a dispatch system help with taxi management?

A taxi dispatch system transforms taxi management into an effective and hassle-free workflow with automation and optimization of various methods. In practice, it results in the following benefits:

• No more lost orders. In the process of manually distributing orders to drivers, you’re losing orders. A dispatch system helps you decrease the workload on managers or yourself, and decreases the idle time for drivers.
• No more human errors. Automated dispatch software streamlines driver assignment, reducing human errors. Don’t let your drivers circle around, trying to find the customer. All locations are precise and mistake-free.
• Save resources in the long term. With dispatch software, you can optimize routes and automate processes to reduce fuel consumption, vehicle wear, and staffing costs.
• Reduce delays and inefficiencies. GPS dispatch systems, smart order distribution, and intelligent delivery tracking minimize delays and improve customer loyalty.
• Don’t limit yourself to one source of customers. Stay independent from WhatsApp prices, promote your services on app stores and websites, and always stay connected.

Key characteristics to consider when choosing a dispatch system for taxi management

Selecting the right taxi dispatch system is a critical business decision with significant financial implications. A poor choice could potentially cost your business up to $20,000.

Here are the key factors to consider when evaluating software options.

Taxi dispatch system vs. dispatch software for last-mile delivery

Understand the difference between taxi dispatch systems and dispatch software for last mile. The main differences lie in their purpose (passenger vs. goods transport) and operational complexity (route planning vs. supply chain integration).

While taxi dispatch systems prioritize passenger experience, real-time vehicle tracking, and seamless fleet management integration, the latter focuses on cargo and delivery tracking.

Pricing models and hidden costs

When evaluating taxi dispatch software, dig deeper than the advertised price. Request a comprehensive cost breakdown to uncover potential hidden expenses. Many solutions come with additional charges for:

• Extra features
• Ongoing maintenance
• Technical support
• Per-booking transaction fees

What looks like a cost-effective transportation management upfront could become a significant expense over time.

Reliability and scalability

Your dispatch system must handle peak demand without downtime. Opt for scalable dispatch solutions that grow with your business and ensure consistent performance even during peak times. Take advantage of software trials to stress-test the system under high-volume scenarios.

Integration capabilities

Will the dispatch system connect smoothly with your current business tools? Look for software that integrates easily with your accounting and CRM systems.

9 top dispatch software for taxi management

Here is an overview of the top transportation management systems in Canada and the USA, typically considered by business owners. It’ll help you find the solution that will more likely fit your requirements. Note that all dispatch solutions are packaged with driver and customer apps and other taxi solutions.

1. Onde

Onde is one of the best dispatch software in Canada and the US with a set of white-label (branded by the client) mobile and web apps for a taxi business. 

Onde Operator/Dispatch app provides real-time driver monitoring, workload analysis, seamless communication through notes, and order filters. It streamlines operations via quick customer searches, efficient booking management, and detailed trip tracking with live routes and fare insights.

In addition to its dispatch system, Onde taxi software offers a Customer App for seamless ride booking, a Driver App for order management, and My hub (admin panel) for centralized business control. It features accurate geocoding, SOS safety monitoring, multi-device compatibility, flexible payment options, and deep customization. Onde also helps to launch and promote apps on app stores - App Store Optimization is included in every plan, plus additional marketing services are available.

Pricing: 14-day free trial. Flexible setup fee + $200 monthly subscription. Feature updates, payment gateways, and 24/7 technical support are included in every plan. Unlimited drivers.

Customer story: The Canadian ride-hailing company Loyal Transportation was able to increase orders by 60% with Onde solution. They chose Onde because of its recommendation, its affordability and strong support for non-tech founders.

2. iCabbi

Source: iCabbi

iCabbi is also a dispatch solution that comes with an AI dispatch system, driver and customer apps, a solution for account bookings, and automation for inbound and outbound calls.

Its dispatch system features capabilities such as zone profiling, overbooking protection, networking with other fleets, real-time logistics tracking, and customizable dispatch rules to optimize supply and demand.

Though they have multiple success stories, the end users' reviews are quite bad. 

Pricing: Pricing information is limited to a pay-as-you-go model for your active drivers each month. Other details are available upon request.

3. TaxiCaller

Source: TaxiCaller

TaxiCaller provides a budget-friendly, cloud-based dispatch solution for taxi, limo, and private hire businesses. It offers a dispatch system, passenger and driver apps, automated booking, real-time tracking, and online management tools.

Their dispatch system features real-time vehicle tracking, automated dispatching, and Caller ID and VoIP integration.

Pricing: 14-day free trial. Pay-as-you-go model starting at $28 per vehicle/month. It covers all apps and 24/7 technical support.

4. Motive 

Source: Motive

The only reason to talk about Motive in our list is that it is often considered a dispatch solution for taxi businesses. However, it is primarily a high-performance fleet management system rather than a specialized taxi dispatch system.

While it offers features like vehicle tracking, driver safety tools, and spend management, its core functionalities are not specifically tailored for taxi management. Motive's strengths lie in its ability to enhance safety, productivity, and profitability in sectors that require extensive fleet operations (such as logistics and construction) and equipment monitoring, rather than the dynamic dispatch and passenger-centric services typical of taxi businesses.

5. Zoom

Source: Zoom

Zoom Taxi offers cloud-based taxi dispatch software that includes a dispatch system, apps for drivers and customers, and a booking widget for your existing website.

Its dispatch system provides real-time vehicle tracking, zone and pricing configurations, reports on earnings, multiple booking methods, and integrated communication between dispatchers and drivers.

Pricing: 14-day free trial. Free plan with default apps available for up to 100 jobs per month. A pay-as-you-go pricing model starts at £0.14 per completed journey. For branded passenger apps and websites, they charge a one-time fee that varies from case to case. Technical support is only available during working hours. 

6. Cabcher

Source: Cabcher

Cabcher is a taxi dispatch and booking system with manual and auto dispatch, customer and driver apps, statistics, and Caller ID.

Its dispatch system enables users to add, edit, search, and cancel bookings while tracking drivers and allocating vehicles.

Pricing: 7-day free trial. A monthly or yearly subscription depends on the apps you need. The prices are for fleets of up to 10 drivers. There is a £1/month fee for each driver above that. Additional monthly charges also apply to white-labeling, dashboard setup assistance, and extra business accounts.

7. Moovs

Source: Moovs

Moovs offers comprehensive dispatch software for various transportation businesses. It does not focus solely on taxis and ride-hailing. Their platform provides vehicle and driver management tools, customer-facing applications, marketing services, and advanced analytics to help businesses optimize their transportation services.

Its dispatch system offers real-time driver location and stop-by-stop estimated time of arrival (ETA) details.

Pricing: free plan with up to 10 rides/month. Paid plans start at $179 per month with a $299 setup fee. A passenger app, a CRM, an analytics dashboard, and marketing services are all available at an additional monthly cost. Only custom plans are eligible for 24/7 technical support.

8. Jugnoo

Source: Jugnoo

Jugnoo provides taxi dispatch software that includes apps for drivers and customers, analytics, and marketing automation tools.

Its dispatch system offers features like flexible driver allocation, dynamic surge pricing, and direct promotional campaign management.

Pricing: 14-day free trial. There are monthly, annual, and one-time plans based on the number of rides and features available. There is an additional charge for each ride if you exceed the stated number of rides. 24/7 customer support is only available with the Enterprise plan.

9. Taximobility

Source: Taximobility

TaxiMobility is a dispatch software designed to simplify operations for taxi, limo, car rental, bike taxi, and shuttle companies. 

Admin, dispatcher, and passenger/driver apps are also available there. The key features include: an efficient route planning tool, automatic fare calculation, white-labeling, multiple payment gateways, two ride packages, and analytics.

Pricing: There are 2 subscription plans that start at $10 per driver + white-label cost. There is also a flexible one-time fee that is available upon request. Customer and driver apps come at an additional cost. 

Conclusion

Choosing the right taxi dispatch software depends on your unique business needs and priorities. Take advantage of free trials, thoroughly evaluate each system, and select the solution that best aligns with your operational goals.

Want to learn if the Onde dispatch platform is the right fit for your taxi business in the USA or Canada?

Reminder: we have an all-in-one solution with transparent pricing, 24/7 support, and local success stories like Loyal Transportation in Canada :)

People also ask

Here are answers to common questions taxi business owners have when exploring the best dispatch software for Canadian transportation companies.

What is a taxi dispatch system, and how does it work?

A taxi dispatch system is a software solution that allocates jobs to drivers by matching customers with drivers. It's a tool that enables taxi business owners and managers to automate their operations and grow their company. 

Modern dispatch systems track vehicles through GPS technology, enabling route optimization, automatic driver assignment, and accurate customer arrival estimates. These systems process payments, manage drivers, analyze trips, and typically include driver and passenger mobile applications with an administrative control panel.

How to integrate a new dispatch system into existing taxi operations?

The integration process will look different depending on the solution you choose. Here is what the experience will be like with Onde: 

1. Personalized demo. Discuss your business needs and review software capabilities.
2. System setup. Onde imports drivers, prepares apps and panels, and handles migration from existing platforms.
3. Training. Receive customized training from the support team.
4. App launch. Release Customer and Driver apps with smooth platform transition support.
5. Get started. Begin operations with dedicated account manager support.

Note: The process will take from 2 to 4 weeks and does not require any technical skills on your side. 

How does Onde compare to other dispatch systems in the USA and Canada?

Onde offers a platform with superb reliability, 24/7 support and account management that lasts forever, app promotion services, along with built-in marketing services. Most importantly, Onde offers mobile apps in addition to a dispatch system, which increases customer acquisition by 20% on average. Onde distinguishes itself through its transparent pricing, dedicated support, and demonstrated ability to help taxi businesses scale effectively.