Best dispatch systems in Latin America: top 5 for 2025

The Latin American ride-hailing market is booming, projected to reach $16.4 billion by 2027. This growth, while exciting, also means increased competition and a greater need for efficiency for all taxi businesses and mobility operators.

Let’s recap the well-known challenges as a taxi business in Latin America: 

• Navigating chaotic city streets
• Dealing with unpredictable traffic in cities like São Paulo or Mexico City
• Working around infrastructure limitations

Only automation can fix these issues. This why in this article, we list taxi dispatch software that automates order management and lets businesses stay afloat.

To help you navigate the dispatch system market for your taxi business, we've compiled a list of top ride-hailing app platforms with integrated dispatch systems in the LATAM region. But first, let's figure out the basics.

Dispatch systems for fleet management vs dispatch systems for taxi businesses

It's crucial to understand the difference between dispatch systems designed for general fleet management and those specifically built for taxi businesses. While there's some overlap in functionality, their core purposes differ significantly.

Fleet management software (or last-mile dispatch systems) primarily focuses on businesses centered around delivering goods. For example, logistics companies, courier services, or food delivery platforms. These systems offer features like:

• Route optimization. Calculating the most efficient routes for multiple deliveries.
• Driver mobile app. Providing drivers with delivery schedules, navigation, and proof-of-delivery tools.
• Analytics dashboard. Tracking key metrics like delivery times, fuel consumption, and driver performance.
• Order management. Handling order creation, assignment, and tracking.

Some popular last-mile dispatch tools in LATAM include DispatchTrack, Beetrack, Chilexpress, and OnFleet. These are excellent choices if your primary business is moving goods from point A to point B.

However, if you're running a taxi business, your business needs are different. You're transporting people, not packages. This requires a dispatch system designed for the unique demands of passenger transportation. Taxi dispatch systems are designed to address these specific challenges.

In this article, we're focusing on dispatch systems specifically designed for taxi businesses.

How to choose the right dispatch system for your taxi business?

Integrating a taxi dispatch system is a significant investment. The wrong choice can cost you up to $20,000. Here are the critical factors to consider when choosing software to test further.

• Scalability. Can the system handle the growth of trips? As your business expands, you'll need a dispatch app that can accommodate more drivers, customers, and bookings without performance issues. Think about your projected growth over the next 3-5 years. Use software trials to test the system with a simulated high-volume scenario.
• Stability. Downtime means lost revenue and frustrated customers. Look for a taxi dispatch software with a proven track record of reliability and minimal outages. Aim for a system with at least 99% uptime.
• Integration. Does the dispatch system integrate with your existing tools? This might include accounting software or CRM systems. Seamless integration saves time and reduces manual data entry.
• Pricing (and Hidden Fees). Compare pricing models carefully and look beyond the advertised price. Always request a detailed breakdown of all costs to avoid surprises. There might be extra fees for additional features, paid maintenance, support costs, and transaction fees per booking. A seemingly cheap option may become expensive over time.
• Regional Support: Does the provider offer support in your local language (Spanish or Portuguese) and during your business hours? Local support is crucial for resolving issues quickly and efficiently. Consider the time zone difference when evaluating support availability.

Top dispatch systems for transportation businesses in Latin America

Now, let's explore some of the leading dispatch systems specifically designed for taxi businesses operating in Latin America.

Onde

More about the Onde dispatch system

Onde is a comprehensive white-label taxi software solution that provides ready-made apps for drivers and passengers, along with an operator panel. This dispatch platform enables real-time order tracking, automated dispatch, and flexible rate management, allowing you to optimize your operations and provide a seamless experience for both drivers and riders.

Onde Operator/Dispatch app allows you to:

• Monitor all drivers in real-time and analyze their workload using interactive heatmaps and cluster views.
• Quickly locate any customer through the search function to repeat orders, track lost items, or handle complaints efficiently.
• Communicate seamlessly by leaving notes for managers, operators, or drivers with specific instructions to streamline operations.
• Filter between instant and pre-scheduled orders to find and manage any booking within seconds.
• Track complete journey details including live routes, trip timing, fare information, and customer feedback.

In addition to the dispatch system, Onde taxi software also provides:

• Customer app. Allows passengers to conveniently book rides in just a few taps. The modern and simple design ensures a user-friendly experience.
• Driver app. A key tool for drivers to manage their work, receive orders, check their balance, and more.
• My hub. Provides a centralized platform for managing all aspects of the business, including drivers, operators, tariffs, and processes. Provides a centralized platform for managing all aspects of the business, including drivers, operators, tariffs, and processes.
• Accurate geocoding. Ensures precise pickup and drop-off locations, even in areas with complex addressing systems common in LATAM.
• Safety monitoring with SOS functionality. Provides peace of mind for both drivers and passengers.
• Multi-device compatibility. Works seamlessly on smartphones, tablets, and computers.
• Cash and cashless payments via local payment gateways
• Deep сustomization and white-labeling. Onde's flexibility allows you to tailor the platform to your brand and specific operational needs.

Beyond the software itself, Onde also offers marketing support, including App Store Optimization (ASO) to increase app downloads – a service included with every plan.

This comprehensive approach is proven by the case study with the Mexico taxi service Link City. Link City achieved a remarkable 7x increase in monthly orders within a year by switching to Onde's platform and introducing apps into its system.

Source: Google Play.

Best for: Suitable for both startups and established taxi companies, Onde is one of the few transportation solutions that provides user-friendly Uber-like apps on top of the advanced dispatch solution. It's a particularly good fit for companies looking for a reliable and scalable solution with strong regional support in Latin America.

Moovs

Source: Moovs

Moovs is an all-in-one software designed to streamline operations for various transportation businesses. It aims to reduce manual tasks, simplify customer bookings, and boost ROI.

Its dispatch system offers:

• Real-time driver location.
• Stop-by-stop estimated time of arrival (ETA) details.

Key features:

• Live tracking. Real-time driver location and stop-by-stop ETAs for passengers.
• Automated updates. Automated text updates to passengers about driver assignment, trip start, and ETAs.
• Real-time trip information. Real-time updates to drivers about assignments, reminders, and trip status.
• A calendar for the driver to set availability.
• Driver ride reports. Detailed timestamp reports for each stop on a trip, that helps in dispute resolution.
• Automatic payroll calculation based on driver's "garage in" and "garage out" times.
• Real-time visibility of available vehicles.
• Resource allocation, automatic assignment, and calendar view with customizable filters.

Best for: A wide range of transportation businesses, including chauffeur services, limo operators, bus companies, taxi and ride-hailing operators, and medical transportation providers.

Nekso

Source: Nekso 

Nekso is a mobile dispatch app that connects users with vetted taxi drivers and car services in Latin America. It acts as a network between users and existing taxi lines, focusing on providing a safe and reliable ride-hailing service.

Key features include:

• Taxi network exclusivity. Partners only with established, recognized taxi lines and professional drivers.
• Enhanced safety. Focus on safety and security measures for passengers and drivers.
• Low resource consumption. Driver app designed for minimal battery and data usage.

Best for: For taxi companies that want to delegate order management at least partially.

AllRide Apps

Source: Allrideapps

AllRide Apps offers a taxi and fleet management software for transport, logistics, and delivery, leveraging AI to optimize operations. 

Their taxi dispatch software AllRide Cab offer:

• Automated alerts/notifications. Provides automated updates on ride status, including driver acceptance, ETA, and trip completion.
• Real-time booking & dispatch. Offers a fast booking process with advance booking options and a smart algorithm to match riders with the nearest available drivers.
• Driver management tools. Includes advanced features for managing driver profiles, vehicle details, performance analytics, and monitoring driver performance.
• GPS tracking and navigation. Uses AI-powered GPS for accurate real-time vehicle tracking and provides integrated navigation for efficient routing.
• Automated fare calculation. Automatically calculates fares based on distance, time, and other charges, displaying the estimated fare to riders before booking.

Aside from the app, AllRide Apps provide solutions for:

• Electric scooter or bike rental businesses
• Public transport, employee transport, or shuttle services.
• For on-demand truck booking and logistics management.
• For various delivery businesses (food, grocery, courier, etc.).

Best for: For businesses that plan to offer services outside of ride-hailing too.

A to Z Dispatch

Source: A to Z Dispatch

A to Z Dispatch provides a customizable dispatch software specifically designed for limousine and chauffeur services.

Key features include:

• Web booker system. A centralized control center for managing bookings, drivers, and passengers, allowing operators to confirm and assign bookings.
• Passenger app. Enables passengers to book rides through the app, website, or by calling an operator.
• Driver app. Provides drivers with real-time job notifications and allows them to accept or reject jobs.
• Customization. Allows businesses to brand the platform with their logo.

Best For: It is the best taxi dispatch system for a variety of businesses, including taxi and private hire companies, delivery services, and logistics providers.

Jugnoo

Source: Jungoo

Jugnoo offers taxi dispatch software, marketing automation tools, and mapping options to businesses in over 20 countries.

Its dispatch system allows you to:

• Centralize all taxi dispatch management in one interface, with status filtering for efficient request handling and customer profile management.
• Control driver assignments through manual or automatic allocation based on availability, with quick access to update or restrict driver accounts.
• Implement dynamic surge pricing for targeted areas that automatically adjusts to demand patterns, optimizing dispatch efficiency and revenue.
• Design and deploy promotional campaigns directly from the admin panel, including coupon offers that enhance customer satisfaction and build loyalty.

Key features:

• Customer app. Provides a user-friendly interface where passengers can book rides, track drivers in real-time, chat with support, access multiple payment methods, including an in-app wallet.
• Driver app. Equips drivers with essential tools including GPS navigation, real-time ride request notifications, comprehensive earnings dashboard, trip start/end functionality, and in-app support ticketing system.
• White-label option. Offers complete brand customization allowing businesses to implement their own logo, colors, and identity throughout the apps.
• Analytics. Delivers data-driven insights including high-demand area identification, real-time performance metrics, customer behavior analysis, detailed revenue reporting, and actionable business intelligence to support strategic decision-making and optimize operations.

Best for: Best for taxi companies that want to quickly launch a customizable taxi dispatch app with functionality similar to popular ride-hailing apps.

Conclusion

Ultimately, the best taxi dispatch software for your business will depend on your specific requirements and priorities. We encourage you to explore the options, take advantage of free trials, and thoroughly evaluate each system before making a decision.

Want to learn if Onde is the right fit for your taxi business in LATAM?

Chat with our team to discuss your needs and see a personalized demo.

People also ask

How to choose the best dispatch software for my business in Latin America?​

Selecting the right dispatch software for your business in Latin America requires careful evaluation of your operational needs, scalability, and compliance requirements.

Here’s how to make the best choice:

• Whether you operate in taxi business, ride-hailing, trucking, last-mile delivery, field service management, or freight logistics, ensure the software aligns with your industry.
• The best dispatch systems in Latin America should support Spanish and Portuguese languages and local maps.
• Ensure the software works with your existing fleet management solutions, if you already have them.
• Prioritize scalability! Your dispatch software 2025 should be able to grow with your business, whether you’re a small local company or a large enterprise.
• Choose providers that offer customers support and will help you with integration.

Why is it important to use region-specific dispatch systems in Latin America?​

Latin America has unique logistical challenges, from complex road networks to varying regulatory requirements. A region-specific dispatch system ensures accurate mapping, Spanish and Portuguese language, and support for local currencies and payment methods. 

What features should I look for in a dispatch system for Latin American markets?

When evaluating dispatch software for Latin American logistics, prioritize the following features:

• Real-time GPS tracking & route optimization
• Multi-language & multi-currency support
• Integration with local & international payment systems
• Mobile & cloud accessibility to stay connected in real-time
• Scalability & customization. Whether managing a small fleet or a large transportation network, choose a system that can adapt to your business growth.

How to integrate new dispatch software into existing systems in 2025?​

Successful integration starts with ensuring compatibility with existing systems. API connections help with real-time tracking and automated dispatching. Data migration and pilot testing prevent disruptions, while training for staff ensures smooth adoption. Ongoing monitoring and optimization help businesses maximize efficiency and reduce costs. A scalable, cloud-based solution is key to future-proofing operations.

How to evaluate dispatch solutions for businesses operating in LATAM?​

Choosing the top dispatch solutions in LATAM requires an evaluation of:

1. Reliability & uptime: Ensure the dispatch system offers high availability, real-time tracking, and cloud-based accessibility.
2. Cost vs. value: Compare pricing models, considering monthly fees, setup costs, and potential savings in fuel and delivery time.
3. Scalability: A good dispatch software for Latin America must adapt to businesses of different sizes and needs.
4. User experience & support: Ensure the software has an intuitive interface, multi-language support, and responsive customer service.
5. Customer reviews & case studies: Look at feedback from local companies to make your decision.