He checked for flexibility and stability, and in the beginning, the business was going well. In fact, it was going so well that the number of orders was growing day by day. This was when Thomas realized that the platform he chose was not scalable. It couldn’t handle a growing number of orders, and downtimes became a regular problem. At the same time, Thomas discovered the platform's hidden payments: as the number of trips increased, new tariffs appeared from the platform, which ate up the profit. In the end, Thomas failed to provide the service for the loyal customers, and they left for his competitors.
Thomas wasted 4 years and lost $50,000.