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How to deal with negative feedback

Live happens. So does negative feedback. It’s essential to deal with it in a clever way: complaint management allows turning poor reviews into new growth possibilities. Learn how.

About this course

  • Marketing

How to deal with negative feedback

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. Hard to argue: if you know what’s going wrong with your business, you can improve it.

Customer dissatisfaction, if used in a clever way, can be a source of ideas for the quality management and grab bag of growth and development insights. How to organize the complaint process in aright way and how to treat a dissatisfied customer? We’ve got some tips!

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