Partner Onboarding Manager

Description:

B2B product with 200+ business partners in 90+ countries.

A team of 120+ bright-minded professionals eager to challenge everything you know.

Does that sound like a dream place to you? Read up, buddy!

We help ambitious entrepreneurs to start a ride-hailing (taxi). Our SaaS solution and marketing assistance is what we provide our business partners with.

To do that right, we’ve got: 

• 13 years of expertise in developing all-in-one platform
• A team of empathetic specialists working and playing hard
• Opportunity for all employees to influence the product and take initiative
• Focus on quality, no strict deadlines
• Flexible management
• Healthy work-life balance

Onde gets more clients every day — and we need professionals to support them. This role is a blend of account management and technical support, ideal for someone who enjoys both relationship building and hands-on problem solving.

You will:

• Act as the main point of contact for customers at the stage of apps creation
• Liaise between client and colleagues from various teams, both technical and non-technical
• Keeping track of incoming information from customers: documents, marketing materials, etc.
• Take inquiries and requests from customers and address their needs pertaining to apps release; resolving complaints.
• Generate ideas to improve processes of app releases & support

We look for someone who:

• Is a team player willing to take initiative
• Has a strong sense of responsibility and solid organisational skills
• Has a great attention to details with a strong ability to prioritise
• Has excellent problem solving skills
• Has Intermediate or above English level (both written and spoken)
• Is stress-resistant

Nice to have:

• Know how to work effectively with diverse personalities
• Understanding of App Store and Google Play guidelines