Support Specialist (Playfood)

Playfood needs your support!

Description:

We are team of like-minded people working on a white-label Food Delivery platform that helps entrepreneurs to start-up their delivery service within the local area. Our platform connects customers, restaurants, and couriers. We help our partners to become leaders in the delivery market. 

Why we are looking for new team members?

We are looking for a Support Specialist to support our project with Playfood team - a white-label Food Delivery platform. Who will be responsible for daily communication with partners and support team.

We await from candidates:

• 1+ years in providing in-depth Customer Support and troubleshooting for software products and multi-product platforms;
• basic knowledge and preferably experience in system administration
• experience in software testing, knowledge of Postman or similar software - would be a benefit;
• experience with support ticket tracking system (like ZenDesk);
• experience with support of a company as a client with multiple stakeholders, including decision makers
• English Level: B2+

Bonuses to candidates Karma, experience with/in:

• management server software via bash / shell console and / or scripts;
• support of ecommerce solutions;
• publishing mobile applications in App Store and \ or Play Market.

Responsibilities:

• configure environment for partners and internal purposes;
• build and publish mobile apps for the team and partners;
• technical support of leads during demo, partners during onboarding and operations;
• Sales Expert Activities — walkthrough and onboarding (help sales team);
• assistance with writing of guides and FAQ materials

What we offer:

• competitive salary and benefits
• opportunities to use and learn advanced technologies
• flexible working schedule
• an opportunity to bring all your daring ideas to reality
• compensation for medicine, sport
• relocation bonus
• no micromanagement and eye trackers