We help ambitious entrepreneurs to start a ride-hailing (taxi) or other on-demand (you get it, right, on-demand?😉) services. Our white-label solution and marketing assistance is what we provide our business partners with. At Onde, we believe that local companies can provide better services than overseas giants would do. And we really need the best people to join us to bring about the future of mobility!
As an Operations specialist you will work remotely in close cooperation with the Lolo Launch team and will be responsible for execution of operational tasks and managing local processes (market analysis, customers and drivers' support, monitoring and improving the quality of service) in Dourados under our ride-hailing franchise Lolo.
1+ year of proven work experience in any business area (Ex. startup, strategy, operations, growth, etc.)
Ability to analyze data and make decisions based on it
Outstanding communicational (verbal and written) skills
Strong problem solving skills
Organizational skills, with the capacity to prioritize and work across multiple projects
Proficient with Google Suite tools (Google Sheets, Google Slides, Google Docs)
Fluency in English and Portuguese, written and spoken
Market and competitors’ analysis and research
Drivers on-boarding and training
Contact with drivers and passengers to ensure their support and satisfaction
Analyze problematic cases to prevent them in future and help drivers and passengers get moving
Monitor the quality of service provided by the drivers, monitor and react on App’s reviews and complaints
Identify operational weaknesses and help improve related processes and frameworks
We look forward to hearing from you.
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